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No Responsibilities Are Shown or Missing In Home Page

  • 1.  No Responsibilities Are Shown or Missing In Home Page

    Posted 05-19-2020 14:49
    On 12.1.3. Last patching was end of the year. Recently have had cases where indivduals would not see their responsibilities.

    Below are all the troubleshooting steps that wd did with one user:
    •Rebooted his computer.
    •Logged in/out of Oracle several times.
    •Cleared his IE Cookies & Temp files.
    •Signed in with his EBS account on my workstation (with his permission), everything looked fine.
    •Signed in with my EBS account on his workstation, I also could not see my menu.
    •Cleared his IE Cookies & Temp files again.
    •IE Advanced Tab, reset his default setting, no effect
    Reviewed his responsibilities and since none of them required Java I asked him if he was willing to use Chrome. Otherwise I would ask a PC tech to look at his computer, he was ok with Chrome so I bookmarked the Production URL for him.

    Further investigation:
    We have had three users so far that have either could not see all of their responsibilities or a just a couple.
    We fixed their issues by end dating their responsibilities and then removing the end date.


    What else can we look at?

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    Jeffrey Beckstrom
    Lead Database Administrator
    Greater Cleveland Regional Transit Authority
    Cleveland OH
    (216) 356-3027
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  • 2.  RE: No Responsibilities Are Shown or Missing In Home Page

    Oracle Ace
    Posted 05-20-2020 07:26
    We have seen this before and one thing that worked for us (and there may be other ways) was to go into the users EBS apps account (Security->User->Define), query up their account and do something to cause an edit of the users account. After we did this the user was able see all responsibilities... this was for a limited number of people so it was easy to do. See if this works for you...

    ------------------------------
    Bill Dunham
    Principal
    OATC, Inc.
    Charlotte NC
    (844) 879-6282 x701
    ------------------------------

    Original Message


  • 3.  RE: No Responsibilities Are Shown or Missing In Home Page

    Posted 05-21-2020 12:31

    FYI – Chrome works with HTML pages, but not well with Forms.  Unless things have changed recently, Oracle has not certified Chrome and Forms since v44. We use Firefox ESR as our primary browser, and legacy IE11 as our backup.

     

    --

    David Gardner | Project, Testing, & Documentation Mgmt | IMSS – Institute Business Systems

    Mail Code 1-10 | Pasadena CA 91125 | (626) 395-2495 | Caltech | caltech.edu | david.gardner@caltech.edu

     




    Original Message


  • 4.  RE: No Responsibilities Are Shown or Missing In Home Page

    Posted 05-20-2020 08:54

    Jeffrey – You didn't mention but is the user working fine in Chrome, meaning the issue is only with IE? In the meantime, I did find one MOS Doc for your review, 2338253.1.

     

    Noyan Aktug

    Financial Systems Administrator

    Department of Finance & Procurement

    County of Loudoun, Virginia

    703-737-8199

     

    image002.png@01D348EF.35C34690

     




    Original Message


  • 5.  RE: No Responsibilities Are Shown or Missing In Home Page

    GEO Leader
    Posted 05-20-2020 09:25
    The other place this can be fixed is in USER Management.  Those framework pages will show an end date whereas the User DEFINITION FORM does not show an end date (in our case).  I could never explain it as it happens for a handful of users from time to time (without any patching to explain why it occurs for users who have been using the application for years).

    ------------------------------
    Joseph Imbimbo
    Oracle Applications DBA
    PPG Industries, Inc.
    Pittsburgh PA
    (412) -7193
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    Original Message


  • 6.  RE: No Responsibilities Are Shown or Missing In Home Page

    Posted 05-20-2020 09:38

    Have you tried using functional administrator to clear cache?

     

     

    Tom Mullen

    Oracle ERP Project Lead

    Sandia National Laboratories

    505.263.4507

     




    Original Message


  • 7.  RE: No Responsibilities Are Shown or Missing In Home Page

    Posted 05-20-2020 09:52
    We have seen that sometimes in Internet Explorer, and resolved it by setting the browser's compatibility mode.

    ------------------------------
    Carter Chamberlin
    System Administrator
    Sturm, Ruger & Co. Inc.
    Newport NH
    (603) 865-2384
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    Original Message


  • 8.  RE: No Responsibilities Are Shown or Missing In Home Page

    Posted 05-21-2020 14:38
    try running  this program, this will likely fix your issue :

    Concurrent Program "Sync Responsibility Role Data into the WF Table"

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    Vikram Kotwani
    Apps DBA
    Centroid Systems Inc.
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    Original Message


  • 9.  RE: No Responsibilities Are Shown or Missing In Home Page

    Posted 05-21-2020 07:14
    Hi,
    There are a couple of concurrent requests that can be run that have worked for us in the past.

    Workflow Directory Services User/Role Validation
    Sync responsibility role data into the WF table

    Hope that helps

    ------------------------------
    Dwayne MacDougall
    Oracle Applications Database Administrator
    MAXIMUS Canada-Deltaware Division
    Charlottetown PE
    (902) 628-3773
    ------------------------------

    Original Message