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Oracle Online eTRM Removed From My Oracle Support Portal

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  • 1.  Oracle Online eTRM Removed From My Oracle Support Portal

    Posted 06-07-2021 09:22 AM
    Edited by Susan Gardner-Nyhof 06-07-2021 09:43 AM
    As many of you may be aware, Oracle recently removed the eTRM site from the My Oracle Support portal with no advance notice to the Oracle user community.  Users attempting to access the online eTRMs are now directed to Doc ID 2736939.1 with links to download the files.  The search functionality has also been removed, so users no longer have the ability to search for a table name.  This change was made with no advance notice and has crippled many in the Oracle user community.  Many users have reported problems with the download and are now left without access to the eTRMs.  A campaign has been initiated in the Oracle Communities section of the My Oracle Support portal to vote for the eTRM site and Search functionality to be re-enabled.  Please click the following link and mark "Vote Up" for this functionality to be restored. 


    Perhaps our collective voice will influence Oracle to restore the online eTRMs.  Thank you in advance for your vote.



    ------------------------------
    Susan Gardner-Nyhof
    Systems Analyst
    City of Lakeland
    Lakeland FL
    (863) 834-6054
    ------------------------------



  • 2.  RE: Oracle Online eTRM Removed From My Oracle Support Portal

    Oracle Ace
    Posted 06-08-2021 08:17 AM
    How about bringing the OATUG Customer Support Council into this discussion to see how they can help?  

    Advocacy - Oracle Applications & Technology Users Group
    Oatug remove preview
    Advocacy - Oracle Applications & Technology Users Group
    The OATUG Customer Support Council shares members' challenges and concerns with Oracle Support and assists members in understanding and using Oracle Support tools, training and resources. Submit an Oracle Support-related request, question or concern to the council at support@oatug.org.
    View this on Oatug >
     


    ------------------------------
    Bill Dunham
    OATUG President
    Principal
    OATC, Inc.
    Charlotte NC
    (844) 879-6282 x701
    ------------------------------



  • 3.  RE: Oracle Online eTRM Removed From My Oracle Support Portal

    Posted 06-08-2021 10:11 AM
    I would be more than happy to work with My Oracle Support to create an APEX application to replace eTRM and bring back this valuable information to the community.

    I would love to support Bill and the OATUG Customer Support Council in bringing this eTRM back to life.

    ------------------------------
    Sylvain Martel
    EBS-APEX Practice Director
    Insum
    (514) 679-5200
    ------------------------------



  • 4.  RE: Oracle Online eTRM Removed From My Oracle Support Portal

    Blogger
    Posted 06-09-2021 11:49 AM
    Thank you so much, Sylvain! I'll make sure this gets to the Council as well.

    ------------------------------
    Ragan Cohn
    Executive Director
    OATUG
    Atlanta GA
    (404) 760-4248
    ------------------------------



  • 5.  RE: Oracle Online eTRM Removed From My Oracle Support Portal

    Posted 06-09-2021 12:06 PM

    Hi Ragan,

     

    I tried to send the below email (cut/pasted below my signature) to the Council at support@oatug.org , for assistance with the eTRM issue.  However, your server keeps rejecting the email.  I reported this email issue to Bill Dunham, who is following up with OATUG on that.  In the meantime, can you help get the below email gets to the Council?

     

    Thanks for your assistance.

     

    Susan Gardner-Nyhof

    Systems Analyst

    Department of Information Technology

    City of Lakeland

     

    I am sending this email to seek assistance from the OATUG Customer Support Council to express the collective voice from the OATUG community regarding the following issue.

     

    On March 25, 2021 Oracle removed the online eTRMs with zero notice to the Oracle user community.  Users attempting to access the eTRMs from https://etrm.oracle.com are now directed to My Oracle Support Document 2736939.1 - Oracle E-Business Suite Electronic Technical Reference Manual (eTRM), Release 12.1 and 12.2 , which provides instructions to download the files. 

     

    The process to download and unzip the eTRM files is problematic and takes many hours.  I attempted to download and extract the files to our network several times.  Each time the index.html file to open the browser was missing, and the eTRMs could not be opened.  I finally had to install the eTRMs on my computer's local hard drive.   I can access the eTRM files from there, but noticed the Search functionality is now missing.

     

    Since March many users across the Oracle community have voiced their complaints on various blogs.  On May 6, 2021, Rekha Ayothi from Oracle Product Management posted on https://blogs.oracle.com/ebstech/update-to-ebs-electronic-technical-reference-manual-etrm

     

    "I understand the concerns raised here. Let me try to answer your queries:

    On Why this change? Why not host the static pages of eTRM?
    The eTRM was built on a set of tools and technology that are no longer supported. To continue to provide the content to customers, we have exported the eTRM to a set of static HTML documents. The eTRM is delivered in a downloadable format as this is the best way for Oracle to continue to provide the content.

    Regarding Search option:
    Search option is not available with the downloadable format of eTRM.

    If you are facing issues with extraction of certain zip files, try to re-download them before unzipping it.
    If issue persists, please file a Service Request with My Oracle Support, one of our Support Engineers will assist you. File the SR against Oracle Applications DBA product."

     

    On April 1 I Logged SR  3-25584762211 with Oracle Support seeking help with the download issues and the missing search function.  Support has been unhelpful, and as of today the SR remains unresolved.  I also reached out to our Oracle rep for assistance, who was unable to help.

     

    On June 8, 2021 I posted the entry "ORACLE ONLINE ETRM REMOVED FROM MY ORACLE SUPPORT PORTAL" on the OATUG portal.  The entry included a link to https://community.oracle.com/tech/welcome/discussion/4484386/bring-back-etrm/ , where users can vote to restore the online eTRMS.  108 upvotes have been received to date.  Comments posted from users succinctly summarize the sentiment across the community:

     

    User Douglas Volz posted:

    "What an unwieldy mess that Oracle has given us. A dump of files to scrounge through. With no search capability. And yes I can recreate this on my laptop, by carefully downloading all of the files, but this requires lots of time to do (and I have a Dell Precision laptop, fast with ample RAM). Please restore the search capability. I've watched the Oracle TRM and user documentation steadily go downhill over the years, losing report descriptions (remember the user guides from Release 10.7 which still had full report descriptions, including the report layouts?) to now just dumping the TRM files into massive zip files and hundreds of individual files in each zip and telling the Oracle Community, here, just use this."

     

    User 5719579 posted:

    Really... instead of Oracle storing the data once. You are forcing every customer to duplicate it. Come on Oracle, make smarter decisions than this.

     

    User tjburt posted:

    "Nice move Oracle; let's set technology back 20 years."

     

    I am turning to the OATUG Customer Support Council to appeal to Oracle to restore online eTRM access or provide the tools for users to host it locally.  Thank you in advance for your assistance.

     

    Best regards,

     

    Susan Gardner-Nyhof

    Systems Analyst

    Department of Information Technology

    City of Lakeland

    p. 863-834-6054

    facebook.com/lakelandgov

    @lakelandgov

     

     

     

     

     






  • 6.  RE: Oracle Online eTRM Removed From My Oracle Support Portal
    Best Answer

    Posted 06-09-2021 09:38 AM
    Edited by Susan Gardner-Nyhof 06-09-2021 03:53 PM
    Hi Bill,

    Thank you for your excellent suggestion.  I sent the below email to the OATUG Customer Support Council to appeal to Oracle on our behalf.

    I am sending this email to seek assistance from the OATUG Customer Support Council to express the collective voice from the OATUG community regarding the following issue.

    On March 25, 2021 Oracle removed the online eTRMs with zero notice to the Oracle user community.  Users attempting to access the eTRMs from https://etrm.oracle.com are now directed to My Oracle Support Document 2736939.1 - Oracle E-Business Suite Electronic Technical Reference Manual (eTRM), Release 12.1 and 12.2 , which provides instructions to download the files. 

     The process to download and unzip the eTRM files is problematic and takes many hours.  I attempted to download and extract the files to our network several times.  Each time the index.html file to open the browser was missing, and the eTRMs could not be opened.  I finally had to install the eTRMs on my computer's local hard drive.   I can access the eTRM files from there, but noticed the Search functionality is now missing.

    Since March many users across the Oracle community have voiced their complaints on various blogs.  On May 6, 2021, Rekha Ayothi from Oracle Product Management posted on https://blogs.oracle.com/ebstech/update-to-ebs-electronic-technical-reference-manual-etrm

     "I understand the concerns raised here. Let me try to answer your queries:

    On Why this change? Why not host the static pages of eTRM?
    The eTRM was built on a set of tools and technology that are no longer supported. To continue to provide the content to customers, we have exported the eTRM to a set of static HTML documents. The eTRM is delivered in a downloadable format as this is the best way for Oracle to continue to provide the content.

    Regarding Search option:
    Search option is not available with the downloadable format of eTRM.

    If you are facing issues with extraction of certain zip files, try to re-download them before unzipping it.
    If issue persists, please file a Service Request with My Oracle Support, one of our Support Engineers will assist you. File the SR against Oracle Applications DBA product."

     On April 1 I Logged SR  3-25584762211 with Oracle Support seeking help with the download issues and the missing search function.  Support has been unhelpful, and as of today the SR remains unresolved.  I also reached out to our Oracle rep for assistance, who was unable to help.

     On June 8, 2021 I posted the entry "ORACLE ONLINE ETRM REMOVED FROM MY ORACLE SUPPORT PORTAL" on the OATUG portal.  The entry included a link to https://community.oracle.com/tech/welcome/discussion/4484386/bring-back-etrm/, where users can vote to restore the online eTRMS.  108 upvotes have been received to date.  Comments posted from users succinctly summarize the sentiment across the community:

    User Douglas Volz posted:
    "What an unwieldy mess that Oracle has given us. A dump of files to scrounge through. With no search capability. And yes I can recreate this on my laptop, by carefully downloading all of the files, but this requires lots of time to do (and I have a Dell Precision laptop, fast with ample RAM). Please restore the search capability. I've watched the Oracle TRM and user documentation steadily go downhill over the years, losing report descriptions (remember the user guides from Release 10.7 which still had full report descriptions, including the report layouts?) to now just dumping the TRM files into massive zip files and hundreds of individual files in each zip and telling the Oracle Community, here, just use this."
     
    User 5719579 posted:
    Really... instead of Oracle storing the data once. You are forcing every customer to duplicate it. Come on Oracle, make smarter decisions than this.
     
    User tjburt posted:
    "Nice move Oracle; let's set technology back 20 years."

    I am turning to the OATUG Customer Support Council to appeal to Oracle to restore online eTRM access or provide the tools for users to host it locally.  Thank you in advance for your assistance.



    ------------------------------
    Susan Gardner-Nyhof
    Systems Analyst
    City of Lakeland
    Lakeland FL
    (863) 834-6054
    ------------------------------



  • 7.  RE: Oracle Online eTRM Removed From My Oracle Support Portal

    Blogger
    Posted 06-09-2021 11:48 AM
    Susan, I just wanted to let you know "message received," and I've passed it on to the Council. That group meets with Oracle support next Thursday, and this will be a topic of discussion.

    ------------------------------
    Ragan Cohn
    Executive Director
    OATUG
    Atlanta GA
    (404) 760-4248
    ------------------------------



  • 8.  RE: Oracle Online eTRM Removed From My Oracle Support Portal

    Committee Chair
    Posted 06-09-2021 03:45 PM
    Susan,

    Ragan mentions above but I wanted to confirm as well on behalf of the Council.  The message has been received and passed along to Oracle Leadership.  We are awaiting to hear the response and have our normally scheduled council call (which Oracle Support leadership attends) next Thursday.

    ------------------------------
    Brian Pellegrin
    Assistant Vice President, Cloud Application Support
    SCI Management L.P.
    Houston TX
    (504) 729-1508
    ------------------------------



  • 9.  RE: Oracle Online eTRM Removed From My Oracle Support Portal

    Posted 07-12-2021 09:12 AM
    Hi Brian,

    Has Oracle Leadership responded to this concern?  To-date there have been 143 user upvotes on the Oracle Communities thread to bring back the eTRMs.  Thanks!

    ------------------------------
    Susan Gardner-Nyhof
    Systems Analyst
    City of Lakeland
    Lakeland FL
    (863) 834-6054
    ------------------------------



  • 10.  RE: Oracle Online eTRM Removed From My Oracle Support Portal

    Committee Chair
    Posted 07-12-2021 01:17 PM
    Hi Susan,
    We had a substantive discussion on our last call and the Oracle leadership that participates said that they had discussed this internally with the folks that were responsible.  As of yet, we have not yet had an update but hope to hear something on our next meeting this Thursday, Aug 15th.

    ------------------------------
    Brian Pellegrin
    Assistant Vice President, Cloud Application Support
    SCI Management L.P.
    Houston TX
    (504) 729-1508
    ------------------------------



  • 11.  RE: Oracle Online eTRM Removed From My Oracle Support Portal

    Committee Chair
    Posted 07-19-2021 03:07 PM
    Susan and Team,

    We had a discussion with Oracle Leadership on Thursday.  They do not have a solution as of yet but are working on a hopeful path forward.  They also shared with us though that the issue which really brought this to light which caused quick reaction on Oracle's part was a specific Cyber Risk.  Due to the nature of the risk, Oracle quickly took action and obviously that has impacted customers.  They are still working on a better long term solution.

    ------------------------------
    Brian Pellegrin
    Assistant Vice President, Cloud Application Support
    SCI Management L.P.
    Houston TX
    (504) 729-1508
    ------------------------------



  • 12.  RE: Oracle Online eTRM Removed From My Oracle Support Portal

    Oracle Ace
    Posted 08-05-2021 03:28 PM
    I'm glad that this is getting some visibility and hopefully a better solution will be presented by Oracle. I think it's ridiculous to think that every user is going to download ~3.6 GB zip to be able look at the eTRM.

    I had reached out to the Oracle EBS team via Twitter back in April regarding the eTRM and the response was this:

    Oracle's Response
    The eTRM was built on a set of tools and technology that are no longer supported. To continue to provide the content, we have exported the eTRM to a set of static HTML documents. The best way for Oracle to continue to provide the content was in a downloadable format.

    My Response
    Okay but if it's just static HTML, couldn't Oracle host it as part of their online documentation versus having everyone download it?


    ------------------------------
    Alfredo Abate
    Sr. Oracle Systems Architect
    BBB Industries
    Daphne AL
    (800) 280-2737
    ------------------------------



  • 13.  RE: Oracle Online eTRM Removed From My Oracle Support Portal

    Posted 08-05-2021 09:37 PM
    Once again I renew my offer to work with Oracle to develop an APEX application to replace the eTRM that we were used to.  I'm sure my company Insum would agree to provide supports as well if needed.

    As a Oracle E-Business Suite specialist, I would be ore than happy to serve the EBS community.

    ------------------------------
    Sylvain Martel
    EBS-APEX Practice Director
    Insum
    Plattsburgh NY
    (514) 679-5200
    ------------------------------



  • 14.  RE: Oracle Online eTRM Removed From My Oracle Support Portal

    Oracle Ace
    Posted 08-06-2021 09:18 AM
    Sounds like a great idea to me Sylvain! I would be happy to contribute my time to help beta test.

    ------------------------------
    Alfredo Abate
    Sr. Oracle Systems Architect
    BBB Industries
    Daphne AL
    (800) 280-2737
    ------------------------------



  • 15.  RE: Oracle Online eTRM Removed From My Oracle Support Portal

    GEO Leader
    Posted 08-11-2021 11:30 AM
    I second Alfredo's comment. I would also be willing to Beta Test


    Mary Shmotolocha Financial Systems Administrator (914) 378-2622

    *** This e-mail message is intended only for the designated recipient(s) named above. The information contained in this e-mail and any attachments may be confidential or legally privileged. If you are not the intended recipient, you may not review, retain, copy, redistribute or use this e-mail or any attachment for any purpose, or disclose all or any part of its contents. If you have received this e-mail in error, please immediately notify the sender by reply e-mail and permanently delete this e-mail and any attachments from your computer system. ***





  • 16.  RE: Oracle Online eTRM Removed From My Oracle Support Portal

    Posted 08-06-2021 07:03 AM
    Hi All,

    Unsure who is hosting this or for how long, but the R12.2 e-TRM is available via https://etrm.oraclebydesign.com/

    Hopefully Oracle will provide something better themselves, but in the meantime at least the above means you don't have to download!

    Thanks, Jeff

    ------------------------------
    Jeff Billard
    Cummins, Inc.
    Columbus IN
    -
    ------------------------------



  • 17.  RE: Oracle Online eTRM Removed From My Oracle Support Portal

    OATUG Star Partner
    Posted 08-07-2021 08:25 PM
    There is also this one https://etrm.live/ which has a full text search. You can even search for a column name, for example.
    Downside is that you need AdBlock activated as there seems to be some popup spam added to the page.

    ------------------------------
    Andy Haack
    Managing Director
    Enginatics
    Küsnacht, Switzerland
    andy.haack@enginatics.com
    ------------------------------