Surviving the Cloud Post-Implementation

When:  Oct 25, 2024 from 01:00 PM to 02:00 PM (ET)
Abstract:
Exploring a strategic approach to achieving seamless resolutions for issues, defects and enhancements in Oracle Cloud Enterprise Resource Planning organizational workflows. By leveraging the robust capabilities of Oracle support services and implementing an empowered Change Advisory Board, we delve into a comprehensive framework that ensures efficient problem-solving, minimizes disruptions, and fosters a culture of continuous improvement. Join us to discover practical insights, best practices, and real-world case studies that illuminate the path towards a streamlined and resilient operational landscape.
 
Learning Objectives:
  1. Empower your users. Utilize Oracle knowledge base and community forums to explore documentation for independent issue resolution and shared learning to encourage end users in solving common issues.
  2. Unlock the power of detail. Enhance issue resolution with Oracle support by mastering effective communication. Creating detailed support tickets for quicker troubleshooting and swift resolutions.
  3. Consequences of non-approved changes. Implement a Change Advisory Board to review and approve changes to your Cloud solution, ensuring alignment and agreement on a global scale.
 
Educational Tracks:
 
Presenters:
@Jeff Hare, CPA CIA CISA, ERP Risk Advisors, VP of Cloud ERP SIG
@Denise Admire, Business Systems Analyst, Taylor Corp
@Nicole Boerboom, Project Coordinator, Taylor Corp

Location

Online Instructions:
Url: https://ams.oatug.org/Meetings/MeetingRegistration.aspx?ID=650
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