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OATUG Pro Tips: Take Five – Diagnostics + Automation = Enhanced Oracle Support Experience

"On average, when you are using these tools, your SRs can be worked and closed about 30% faster." Watch the video to learn how Analyzer Diagnostics and automation are working to enhance the support and service experience for Oracle customers. Get even more tips for working with Oracle...

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Is Your Software Vulnerable to Cybercrime? (Part 2)

Introduction by: Kaberi Nayak and Vivek Puri OAUG Customer Support Council Chair and Co-Chair ​This is the second half of a two-part article from Oracle about securing enterprise software. Read part 1 in an earlier blog post . The OAUG Customer Support Council meets...

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Is Your Software Vulnerable to Cybercrime? (Part 1)

Introduction by: Kaberi Nayak and Vivek Puri OAUG Customer Support Council Chair and Co-Chair The OAUG Customer Support Council meets regularly with employees and leaders from the Oracle Support organization to trade information – challenges or concerns our members share as wells as...

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Proactive Troubleshooting with Oracle Support Functional Analyzers

By Kaberi Nayak and Ketan Thanki OAUG Customer Support Council Chair and Co-Chair Oracle Support Functional Analyzers OAUG eLearning webinar Hosted by the Customer Support Council July 28, 2017, 10 a.m. EST Watch the recorded webinar (member login required). The Oracle...

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