Since we went live with 12.2.9 (in May 2021), we have an intermittent issue in iProcurement where the auto accounting is not populating the correct GLAFF. We mainly utilize Project and Tasks to create our GLAFFs.The way auto accounting works in iProcurement: 1) Line is created and Oracle assigns a default account GLAFF (could be from employee record, from preferences, from vendor, etc). 2) Then in the shopping cart, the user modifies the row to add the Project/Task (not a customization, Oracle seeded fields). 3) Oracle has a call (built in - not a customization) that will then call the auto accounting when the user clicks save and 4) will change the "default" to what is returned by the auto accounting process.For whatever reason, either this call is not being made or the call is made and the GLAFF created by auto accounting is not being applied to the line. This only occurs on a few of the requisitions we create out of the 100's we do daily.We have found no rhyme or reason why some iProcurement lines correctly return the GLAFF and other's keep the default GLAFF.
Different users are creating the reqs GLAFFs in question are not new combinations. GLAFF is valid and enabled. GLAFF does not violate any security rules or CVRs Project/Task used are valid and active User can create 1 req with the issue, then immediately do another req using the exact same Project/Task, same everything and it correctly pulls the GLAFF. We've reviewed the auto accounting rules set up in Projects, but are not finding any issues. We've reviewed the auto accounting scripts, but are also not finding any issues. It does not occur when building requisitions in core Oracle Purchasing.An Oracle SR was created, but they stated since auto accounting and the use of Projects in iProcurement is a "customization" they can't help us. Has anyone else experienced this? How did you fix it? Any advice on how to troubleshoot?Thank you,
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