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Get Proactive and Get More from Oracle Support

Oracle invests heavily in enterprise support and ongoing innovation and delivers complete hardware and software coverage through our world-class support personnel and technologies. Oracle Support's Get Proactive! program provides guidance to Oracle Premier Support customers related to three important customer objectives:

• ​Prevent—maintain optimal system health and performance and prevent known problems and vulnerabilities from impacting operations.
• Resolve—rapidly identify and resolve issues to minimize or negate downtime and free up resources for critical projects.
• Upgrade—remove risk and time from the upgrade process, enabling cost savings and faster adoption of new product capabilities.

You'll find information regarding recommended tools, resources, and best practices, organized by objective and by product. You can learn more, and access the patching resources, on My Oracle Support's Get Proactive page, just choose your product area to begin.

My Oracle Support Resources

With Oracle Premier Support, you have access to a wealth of tools and resources, including My Oracle Support's product-specific information centers or use the Quick Reference Guide for Search and Patches & Updates to search for the topic you need in My Oracle Support. You can find knowledgebase articles that have key links to security updates, resources, and vulnerabilities, focus on overall security, and product-specific patching. Let's take a deeper look at one Oracle product to illustrate some of the resources available to help you with patching. 

Patching Oracle E-Business Suite

• ​The Oracle Support accreditation program is often a good source to learn or refresh your knowledge. In the E-Business Suite accreditation, you can find a short video on using the patch wizard and one on the Patching and Maintenance Advisor that helps you locate patches and maintenance advisors, create a patching strategy, and use best practices. Oracle Support Lifecycle Advisors provide a quick reference point for key product-specific Advisors.
• Using the My Oracle Support search will also help you locate relevant documents for your product for more details, or if you prefer reading to videos.
• The Patching & Maintenance Advisor: E-Business Suite (EBS) R12.2 walks you step-by-step through each stage of the process. It also contains links to resources like videos, information centers, and other related information.
• The How to Find E-Business Suite & E-Business Suite Technology Stack Patches knowledgebase article helps you find the patches you need including patches for the Oracle standalone and edge applications. Other tabs cover Oracle Support policies, minimum patch levels, and related patching resources.
• You can find knowlegebase articles for specific releases, like Oracle E-Business Suite Release 12.2: Online Patching FAQ with search.
• My Oracle Support Community can provide quick answers from peers and Oracle experts. The E-Business Suite Patching Community is a direct channel to a dedicated team of E-Business Suite patching experts and will provide you with a single destination to resolve your patch-related issues. The Resolve your E-Business Suite Patching Incidents Faster in My Oracle Support Community article provides an introduction on how to get started with the patching specialists.

Get More From Oracle

When your business is on the line, there is no substitute for trusted, secure, and comprehensive support.

Learn More:

• ​Is Your Software Vulnerable to Cybercrime? (infographic)
• Oracle's Security Vulnerability Remediation Practices
• Oracle Premier Support
• My Oracle Support's Get Proactive page (Doc ID 432.1)