Oracle Cloud Support Resource Information

VivekBrian2.pngBy Vivek Puri and Brian Pellegrin, OATUG Customer Support Council Chair and Vice Chair

We know that keeping your Oracle environments up to date and running efficiently is high on your priority list. And working effectively with Oracle Support is a key activity in meeting those priorities.

As our organizations are evaluating and deploying Oracle Cloud Solutions, it’s important to be aware of support processes and resources that may be new, enhanced or simply different in the cloud.

The OATUG Customer Support Council has been working with Oracle Support to assemble Cloud Support Resource Information that can help you and your team be knowledgeable and prepared to work effectively in the cloud.

Exclusively for OATUG members, we're providing the following list of Cloud Support Resources you can leverage from Oracle:

Available on Oracle.com (open access)

Resource Resource Link
Oracle SaaS Support Services Website | Platinum-Level Data Sheet
Oracle Cloud Hosting and Delivery Policies Website | Data Sheet
Cloud Services Contracts (standard terms and conditions) Website
Oracle Security Website | Oracle Cloud Security Essentials

Available on Oracle.com (support.oracle.com) (You must be a registered My Oracle Support user to access this content.)

Resource Resource Link
The Cloud Applications Update Policy Doc ID 1966109.1
The Cloud Applications Enterprise Concurrent Maintenance option Doc ID 1646394.1
Training: Working Effectively with Support for SaaS Users (Fusion Applications) Doc ID 2037737.1
Request Management Attention Process for Service Requests Doc ID 199389.1

We hope you find these resources informative and relevant. Please contact us at support@oatug.org if you have questions or require additional information.