In collaboration with the Oracle Applications & Technology Users Group (OATUG), RFgen’s recent on-demand webinar, “Leveraging Mobile Inventory to Drive Exceptional Customer Experiences,” highlighted how mobile inventory solutions can close gaps between warehouse operations and customer expectations in 2025. The webinar emphasized the growing trend of developing sophisticated customer-centric supply chains. Designed for Oracle users, the webinar educated participants on actionable methods to align frontline workflows with enterprise goals, ensuring that every scan, count, and transfer supports a superior customer journey.
Tatyana Ventura, RFgen’s Director of Customer Success, noted that “Improved customer experience leads to improved profitability.” and that companies using mobile inventory tools reported up to 30% faster fulfillment times. That’s a clear competitive edge.
Further, Saumya Saxena, Manager, Solutions Architect Services, mentioned several common issues that interfere with customer-centric supply chains such as overloaded ERP fields, poor connectivity, and increased likelihood of user errors.
The CX Imperative for 2025
Customer expectations now include real-time updates, accurate delivery estimates, and proactive alerts when changes occur. Industry research shows that organizations without end-to-end mobile visibility often experience delays that erode customer trust and threaten repeat business. Because stronger customer experience drives higher profitability, inventory teams must eliminate data hand-offs that take place hours after the fact by bringing data capture directly to the point of activity. To turn this vision into reality, the webinar presents a five-step playbook summarized below as an actionable guide, from auditing mobility shortfalls through leveraging operational gains into lasting customer loyalty.
Step 1: Audit Your Mobility Shortfalls
Before adding devices or changing headcount, identify where your existing solution may be falling short.
· Delayed data capture – Workers enter transactions hours after activity, leading to stock discrepancies and missed shipments
· Excess fields – Standard ERP interfaces display dozens of unused fields, slowing scans and increasing errors
· Fixed workflows – Out-of-the-box apps enforce a single process path, making it hard to handle site-specific tasks or exceptions
Mapping these issues enables targeted improvements that boost throughput and data accuracy. Use simple heat maps of warehouse zones, time-stamped transaction logs and worker feedback surveys to quantify where delays occur and which tasks suffer the most errors.
Step 2: Deliver Real-Time Data Collection
Thin-client mobile apps focus only on the fields and steps each operator needs. Receiving shipments, moving stock between locations and performing cycle counts post directly to Oracle with no middleware delay. True offline capability means apps queue transactions locally in areas with poor coverage—cold storage, underground facilities or sprawling plants. When connectivity returns, pending transactions sync automatically and data integrity is preserved.
Beyond preserving accuracy, real-time data capture reduces training time by up to 20 percent and cuts counting errors by as much as 40 percent, according to industry benchmarks. That translates into fewer rush orders, less expedited freight spend and better alignment between supply and demand.
Step 3: Align the App with Your Workflows
Every operation has unique requirements. Mobile development tools from vendors such as RFgen allow teams to:
· Customize screen flows based on role or task
· Embed validation rules for lot tracking or quality checks
· Add conditional prompts that flag anomalies before they impact inventory accuracy
Configuring the application to mirror existing processes eliminates workarounds and simplifies training without sacrificing enterprise integration. Early adopters report a 30 percent reduction in change management time when they involve operators in user acceptance testing and iterate screen designs based on frontline feedback.
Step 4: Overcome Connectivity Barriers
Research indicates up to 70 percent of warehouses contend with Wi-Fi dead zones that push workers back to clipboard and paper. An offline-first design ensures scans, counts and transfers work identically online or offline. Local data is encrypted and stored until the device reconnects, at which point pending transactions sync automatically.
For long-term resilience, choose mobile solutions with robust offline performance. If your solution cannot function without a constant connection, it creates workflow disruption and data gaps. Workers should be able to continue their critical workflows without waiting for connectivity to return. With continuous connectivity, when the network is available again, all the transactions should get automatically synced to your Oracle ERP, ensuring data accuracy without any manual intervention. This allows workers to keep working, no matter what.
Step 5: Turn Operational Gains into Customer Loyalty
Faster data capture, fewer errors and up-to-date inventory feeds translate directly into reliable order promises. Survey participants reported up to 30 percent faster fulfillment times after deploying a mobile solution. That speed leads to higher on-time delivery rates, fewer stockouts and transparent order statuses—exactly the outcomes today’s buyers treat as the minimum acceptable standard.
Integrating mobile inventory data with CRM and customer-service platforms gives service teams real-time visibility into product availability. Proactive alerts about potential delays or partial shipments create opportunities to offer alternatives or discounts, converting what could be a complaint into a loyalty touchpoint.
Next Steps for CX Excellence
To deepen the impact of mobile inventory on customer experience, consider:
· Industry templates – Pre-built workflows for manufacturing, food and beverage, aerospace and more
· Analytics dashboards – Real-time reports on scan volume, error rates and fulfillment speed
· Expert guidance – Services covering implementation, training and ongoing optimization
Watch the on-demand webinar to see these strategies in action and learn how organizations like yours are turning warehouse efficiency into a customer advantage. Looking for more? Head to our Resource Center to explore Customer Success Stories where RFgen helped Oracle users elevate their inventory operations.