Service Usage Management & Custom Roles – An Encore Presentation

When:  Nov 27, 2023 from 01:00 PM to 02:00 PM (ET)
Oracle’s new interpretation of “Best Practice” for SOD and Job Roles has taken us all by storm. No longer can we implement standard, seeded job roles for our customers. This, however, provides partners with an opportunity to provide a more robust, comprehensive, and valuable solution as we implement a new competence and continue to establish ourselves as market disrupters. Security and licensing are often neglected throughout the rollout of a new Cloud application and many customers are now tasked with retroactive cleanup and recovery to remain in compliance to their service contract. Join us to familiarize yourself with the evolving methodologies aimed at facilitating customer compliance with Oracle's service policies, while concurrently establishing a reliable foundation for their future cloud expansion, with a focus on proactive measures.
Learning Objectives:
  1. Educate Customers and Partners on effective strategies to assess and rectify instances of service overages or unanticipated usage in customer accounts.
  2. Discuss case studies on successful usage recovery and valuable insights that facilitated efficient cleanup processes.
  3. Offer direction on available resources and the key metrics under analysis to optimize customer service usage and enhance overall performance.
Educational Tracks:
@Jeff Hare, CPA CIA CISA, CEO, ERP Risk Advisors Cloud & ERP SIG VP 
@Zachary Barger, Principal Consultant and Director of Operations, Promatis


Online Instructions:
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