The My Oracle Support (MOS) portal transition introduced significant changes to a platform many customers rely on daily for incident management, patching, compliance, and operational continuity. While the modernization effort introduced foundational innovations and new capabilities, customers have been adapting to changes in established workflows and features, with Oracle continuing to refine the experience based on community feedback. Since go-live, Oracle has been actively addressing stabilization priorities and incorporating customer feedback into ongoing improvements.
This OATUG Customer Support Council (CSC) webinar brings together Oracle Support leadership and MOS product specialists to provide a focused progress update, share enhancements delivered to date, and outline what customers should expect moving forward. The session is forward-looking, reinforcing platform stability, clarifying current capabilities, and strengthening confidence in MOS as mission-critical infrastructure for both customers and Oracle alike.
Learning Objectives
- Understand the current state and stabilization progress of the MOS platform.
- Highlight what customers can expect from MOS today and in the near term.
- Participate in Q&A to gain clarity directly from Oracle Support leadership and MOS product specialists.
Presenters:
@Jason Genovese, Director, Oracle Technology Group, Garland Independent School District
@Dianne DeNezza, Engagement Leader, Customer Success and Engagement, University of Pittsburgh
@Deidre Engstrom, Sr. Director, Applications Proactive Service Delivery, Oracle
Maria Reymann, GPO for the Customer Portal for MOS, Oracle
@Matthew Smoldt, Group Vice President, Oracle