Great News from Oracle Support for EBS & Oracle Database Users

By Ragan Cohn posted 04-22-2020 02:11 PM


Almost exactly a year ago, OATUG Customer Support Council chairmen @Vivek Puri and @Brian Pellegrin shared with you here that -- due to the certification timing of Oracle EBS with Oracle Database versions beyond 12.1, Oracle had waived extended support fees for Oracle Database versions 11.2/12.1 for Oracle Database licenses used for Oracle E-Business Suite through December 2020. Today we’re excited to share that – after continuation of dialogue between the OATUG Customer Support Council, the EBS Development team and Oracle Proactive Support – a further extension has been granted: Extended Support uplift fees have been eliminated for Database all the way through the Extended Support period now ending July 2022 for Oracle Database licenses used for EBS.

That welcome news was announced in the OATUG Forum Online yesterday by Cliff Godwin and follow several other points of good news issued in just the last few days:

  • Users of Oracle Database will now benefit from limited error correction support through March 2022 (all support was previously set to end at the end of this year)
  • When premier support for EBS 12.1.3 ends in December 2021, support will still be available through Advanced Customer Services (ACS) contracts. ACS Market Driven Support will be available for 2022 and 2023 and will include Severity 1 and Severity 2 bug fixing as well as security updates. Pricing will be based on a tiered price structure based on the EBS support contract amount.

For full details from Oracle on the database fee waivers, see the official documentation: Extended Support Fee Waiver for Oracle Database 12.1 and 11.2 for Oracle E-Business Suite. [Edited to add: We will add a link to that document ASAP!]

The OATUG Customer Support Council meets regularly on members’ behalf with employees and leaders from the Oracle Support organization to exchange information – challenges or concerns our members share as well as information and useful tools developed by Oracle Support.


About the Author

Ragan_CohnRagan Cohn, CAE, is the OATUG Executive Director. Ragan joined OATUG in 2018, with a breadth of experience in strategic planning, policy administration, meeting facilitation, communications strategy, volunteer management and board development.

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