Advocacy

Advocacy

OATUG members have a unified voice for communicating collective priorities for the development, direction and enhancement of Oracle Applications and Technology products. Together, we can express wishes and concerns to Oracle with the support and strength of the OATUG member community.

The Customer Support Council is one of the OATUG's most established and active channels for communicating and advocating to Oracle.

Customer Support Council

The OATUG Customer Support Council shares members’ challenges and concerns with Oracle Support and assists members in understanding and using Oracle Support tools, training and resources.

Submit an Oracle Support-related request, question or concern to the council at support@oatug.org.

Support in Focus — Announcements, Resources, Training

GEN-4239_In_Focus_Masthead_OATUG19-03.png

Unicorn_for_CSC_page2.pngHave You Seen the Unicorn? The Myths and Realities of Oracle Cloud Financials

In the fall 2019 OATUG Insight magazine, a member of the OATUG Customer Support Council shares first-hand experience to help dispel some common misunderstandings about the transition to or being live in a steady state on Oracle Cloud Financials. 

Oracle Cloud Support Resource Information

As our organizations are evaluating and deploying Oracle Cloud Solutions, it’s important to be aware of support processes and resources that may be new, enhanced or simply different in the cloud. MORE (OATUG members-only content)

Oracle Waives Extended Support Fees for EBS Customers with Database Versions 11.2/12.1

The Customer Support Council worked with Oracle Support for several months to influence the policy update for Oracle Database customers. We are pleased to see this news and thank our partners from Oracle for listening to the needs of the users community and responding with updates that have such an impact on user community. LEARN MORE

Webinar Series: Archiving and Purging

Employees from the Oracle Support organization shared tips and tricks and helpful documentation during a four-part OATUG eLearning series about archiving and purging, hosted by the OATUG Customer Support Council. Access the recordings of all of the sessions with your OATUG member login.