Advocacy

OATUG members have a unified voice for communicating collective priorities for the development, direction and enhancement of Oracle Applications and Technology products. Together, we can express wishes and concerns to Oracle with the support and strength of the OATUG member community.

The Customer Support Council is one of the OATUG's most established and active channels for communicating and advocating to Oracle.

The OATUG Customer Support Council shares members’ challenges and concerns with Oracle Support and assists members in understanding and using Oracle Support tools, training and resources.

Submit an Oracle Support-related request, question or concern to the council at support@oatug.org.

Oracle Cloud Support Resource Information

As our organizations are evaluating and deploying Oracle Cloud Solutions, it’s important to be aware of support processes and resources that may be new, enhanced or simply different in the cloud. MORE (OATUG members-only content)

Oracle Waives Extended Support Fees for EBS Customers with Database Versions 11.2/12.1

The Customer Support Council worked with Oracle Support for several months to influence the policy update for Oracle Database customers. We are pleased to see this news and thank our partners from Oracle for listening to the needs of the users community and responding with updates that have such an impact on user community. LEARN MORE

Employees from the Oracle Support organization shared tips and tricks and helpful documentation during a four-part OATUG eLearning series about archiving and purging, hosted by the OATUG Customer Support Council. Access the recordings of all of the sessions with your OATUG member login.

• Archive and Purge Basics (recorded session), September 25, 2018.
• Product Specific Purge Requests (recorded session), September 27, 2018.
• What's Available in Oracle Applications Manager?, (recorded session), October 2, 2018.
• Database Archiving and Purging, (recorded session), October 4, 2018.