OATUG members have a unified voice for communicating collective priorities for the development, direction and enhancement of Oracle Applications and Technology products. Together, we can express wishes and concerns to Oracle with the support and strength of the OATUG member community.

The Customer Support Council is one of the OATUG's most established and active channels for communicating and advocating to Oracle.

Customer Support Council

The OATUG Customer Support Council shares members’ challenges and concerns with Oracle Support and assists members in understanding and using Oracle Support tools, training and resources.

Submit an Oracle Support-related request, question or concern to the council at Community Manager - Customer Support Council.

Support in Focus — Announcements, Resources, Training


Easy Access and Helpful Tips for Working with My Oracle Support

My Oracle Support (MOS) is the application you use to access Oracle Support online 24x7 for your Oracle systems, software and cloud services. Being aware of the various tools and services available to you through MOS and having easy access to them can help you prevent, identify and resolve issues quickly.

Members of the OATUG Customer Support Council offer their thoughts about some of the tools they are using in their organizations.

MORE (OATUG members-only content)

Unicorn_for_CSC_page2.pngHave You Seen the Unicorn? The Myths and Realities of Oracle Cloud Financials

In the fall 2019 OATUG Insight magazine, a member of the OATUG Customer Support Council shares first-hand experience to help dispel some common misunderstandings about the transition to or being live in a steady state on Oracle Cloud Financials. 

Oracle Cloud Support Resource Information

As our organizations are evaluating and deploying Oracle Cloud Solutions, it’s important to be aware of support processes and resources that may be new, enhanced or simply different in the cloud.

MORE (OATUG members-only content)

Oracle Waives Extended Support Fees for EBS Customers with Database Versions 11.2/12.1

The Customer Support Council worked with Oracle Support for several months to influence the policy update for Oracle Database customers. We are pleased to see this news and thank our partners from Oracle for listening to the needs of the users community and responding with updates that have such an impact on user community.


Webinar Series: Archiving and Purging

Employees from the Oracle Support organization shared tips and tricks and helpful documentation during a four-part OATUG eLearning series about archiving and purging, hosted by the OATUG Customer Support Council. Access the recordings of all of the sessions with your OATUG member login.