Navigating the Differences in Oracle Support: Cloud vs On Prem

When:  Aug 30, 2022 from 01:00 PM to 02:00 PM (ET)
This webinar is presented by the Cloud ERP SIG.


Are you new to Oracle Cloud applications or considering using Oracle Cloud to host your enterprise application? The customer support experience and tools are markedly different from those you used as an on prem application user --and those differences can be challenging to navigate if you don't understand them. Join us this hour as a veteran Cloud applications user and OATUG Customer Support Council chair --with special guests from Oracle customer support --demystify the differences between on prem and Cloud support.

Learning Objectives:
1.) Understand how to access and use Oracle Cloud support tools and platforms.
2.) Learn how to access and leverage quarterly release information.
3.) Identify ways to improve operations through effective use of Oracle Cloud support resources.

Educational Tracks:

Presented by:
@Brian Pellegrin, SCI, Assistant Vice President of IT
Shawn Peterson, Oracle, Vice President of Application Support for Cloud ERP​​​​​​


Online Instructions:
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