By Vivek Puri and Brian Pellegrin, OATUG Customer Support Council Chair and Vice Chair
Due to the certification timing of Oracle E-Business Suite (EBS) with Oracle Database versions beyond 12.1, Oracle has waived Extended Support fees for Oracle Database versions 11.2/12.1 for Oracle Database licenses used for Oracle E-Business Suite through December 2020.
Pasted below are the highlighted sections from page 6 of the updated Oracle Software Technical Support Policies.
- Oracle Database 12c Release 1 (12.1): The Extended Support fee has been waived for the period of August 2018 – July 2019. During this period, you will receive Extended Support during these periods as described in the Oracle Technical Support Levels section below.
For customers running the E-Business Suite programs, the Extended Support fee has been waived through December 2020 for those Oracle database 12.1 licenses that are used for running the E-Business Suite programs.
- Oracle Database 11gR2: For customers running the Oracle database 11.2.0.4 release on the HP OpenVMS on Itanium platform, the Extended Support fee has been waived for the period of January 2019 - December 2020.
During this period, you will receive Extended Support as described in the Oracle Technical Support Levels section below. For customers running the E-Business Suite programs, the Extended Support fee has been waived through December 2020 for those Oracle database 11.2 licenses that are used for running the E-Business Suite programs.”
The OATUG Customer Support Council meets regularly with employees and leaders from the Oracle Support organization to trade information – challenges or concerns our members share as well as information and useful tools developed by Oracle Support. We have been working with Oracle Support for several months to influence the policy update for Oracle Database customers. We are pleased to see this news and thank our partners from Oracle for listening to the needs of the users community and responding with updates that have such an impact on user community.
Learn More:
Information about the policy update is also on My Oracle Support: ora.cl/NN4xt